Unprecedented delays in U.S. Postal Service operations have kept customers on edge for weeks, especially those sending or receiving packages. Today, the traditional finish line for Christmas mailing, The Eagle presents findings of the newspaper’s call to readers to share stories about the fate of packages shipped through the Postal Service.

The Berkshire Eagle reports eighty-four people completed the nonscientific survey. Overall, 57 percent said they were “completely dissatisfied” with how the service handled package shipments this season; an additional 26.2 percent were somewhat dissatisfied. Only two said they were “completely satisfied.”

People who answered The Eagle’s survey said they waited in vain for medications to reach them, or for important checks and documents to be delivered. They described efforts to track their packages, perplexed by strange routes.

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